How ratings work.
After every trip, riders and drivers rate each other. Ratings keep trips friendly, safe and on time.
Who rates who
When a trip ends, the rider rates the driver and the driver rates the rider, from 1 to 5 stars. Each person rates a trip once. You can only rate a trip that was completed.
How your rating is worked out
Your rating is the average of the stars you have received. A new account shows no rating until its first rated trip. As you take more trips, one trip moves the average less and less.
| If you are a driver | Your rating is the average of what riders gave you. Riders see your first name, rating and car before they accept your offer. |
|---|---|
| If you are a rider | Your rating is the average of what drivers gave you. You can see it in your profile in the app. |
What earns five stars
A pickup on time, a polite and calm trip, a clean car, safe driving and a fair deal on the fare. When you rate, you can add tags and a short comment to say what went well or what went wrong.
Tips
After a trip a rider can add a tip for the driver. A tip on a card or wallet trip goes to the driver in full. A tip on a cash trip is paid to the driver in person.
Low ratings
Our team reviews trips rated 2 stars or lower. If a rating pattern points to unsafe or rude behaviour, we may send a warning, and for serious or repeated problems we may limit or end access to Oya Ride. Cancelling many trips can also lower how others rate you.
If a rating looks wrong
Message us with the trip reference from your receipt or trip history, which looks like OYA-T followed by numbers, and tell us what happened. Our team will look into it. Contact us on [email protected], on WhatsApp, or from the Help screen in the app.
Rate fairly
Rate the trip you had. Please do not rate someone low because of the fare, traffic or something outside their control. If anything made you feel unsafe, tell us straight away, not only in a rating.
Be first to ride with Oya.
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