Delete Your Account
You can delete your Oya account and request removal of your personal data at any time.
In the app
- Open Oya Ride or Oya Driver and sign in.
- Go to Account.
- Choose Delete account and confirm.
If you cannot sign in
Email [email protected] with the subject "Delete my account". Write from the email address on your account and include your phone number. We may ask a question to confirm that the account is yours.
What happens
- Your account is closed straight away and you are signed out on all devices.
- Within 30 days we delete your profile, saved places, trusted contacts and uploaded documents.
- We keep payment, trip and tax records only for as long as the law requires, and records needed to settle a dispute or prevent fraud. These are kept apart from your profile.
- Encrypted backups that still hold your data are deleted on a rolling schedule of about 30 days.
Before you delete
- Finish any trip in progress.
- Settle any amount you owe. Drivers should request any payout they are due.
Questions about this page: [email protected] or WhatsApp +234 813 694 4002.